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Privacy Policy for Chatsy.

Learn what information Chatsy collects, how it is used, and the choices available to customers and workspace users.

Effective date: April 19, 2026

This is a public-facing privacy page for the Chatsy marketing site and should be reviewed with legal counsel before production use.

Information We Collect

Chatsy collects information you provide directly, including account details, workspace information, billing details, uploaded files, prompts, and configuration data. We also collect technical and usage data such as browser details, device data, logs, and analytics needed to operate, secure, and improve the service.

How We Use Information

We use information to provide and maintain Chatsy, authenticate users, process payments, secure accounts, support chatbot and knowledge workflows, respond to support requests, and communicate important product or account updates. We may also use aggregated or de-identified information to improve performance and develop new features.

How Workspace and Chat Data Is Handled

Workspace content, uploaded files, prompts, generated responses, and related metadata may be processed to support indexing, retrieval, routing, summarization, and other product workflows you enable. Access to customer data is limited to authorized systems and personnel who need it to operate, secure, or support the platform.

Sharing of Information

We may share information with service providers that help us run the platform, such as infrastructure, analytics, payment, authentication, email, or AI model providers, only where necessary to provide the service. We may also disclose information when required by law or when needed to protect the rights, safety, and security of Chatsy, our users, or others.

Data Retention

We retain personal information for as long as reasonably necessary to provide the service, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary depending on the type of data, workspace settings, account status, and applicable legal requirements.

Your Rights and Choices

Depending on your jurisdiction, you may have rights to access, correct, delete, export, or restrict the processing of certain personal information, and to object to certain processing activities. Privacy-related requests should be submitted through the support or contact channel made available by Chatsy.

Security

Chatsy uses reasonable technical and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. No storage or transmission method is completely secure, so absolute security cannot be guaranteed.

Contact

If you have questions about this Privacy Policy or would like to make a privacy request, contact the Chatsy team through the support or contact details provided in your account or on the website. This page should be reviewed with legal counsel before production use.